Refund policy

We will gladly accept exchanges and returns within 30 days of your original purchase. All garments must be unworn and unwashed with the tags still attached. 

Once processed, a shipping label will be created and sent to your email address within 2 business days. Refunds will be processed on the original method of payment minus the shipping fee.

Please note we do not offer returns on custom embroidered garments. 

Exchanges will be processed as a refund and a new order must be initiated through our website. Once processed, a shipping label will be created and sent to your email address within 2 business days. Refunds will be processed on the original method of payment. Shipping costs to return the original item will be waived for exchanges. 

For any questions, please reach out to our team at support@livepenna.com.